Q: What form of payment do you take?
A: We take Visa, Discover, Mastercard and American Express.
Money Orders must be received before your order goes into processing. We also
offer Paypal for your convenience and preference.
Q: When will my product ship?
A: Each item listed shares the processing time in the item’s
description. The item will ship once the processing time is complete. NOTE:
Processing time does not start until your order has been payed.
Q: Will all of my orders ship at the same time?
A: While we make the effort to ship all of your order
together, some of our items have longer processing times and may need to ship
Q: What if your product is out of stock?
A: On occasion a product may be out-of-stock and/or on
back-order but we will ship your order once the product becomes available. We
will keep you informed of any products in your order that are out-of-stock
and/or on back-order.
Q: Can I choose Priority or Express shipping?
A: Yes, when checking out please select which shipping method
you would like to use.
NOTE: We reserve the right to ship your order before
expected processing time is over. We also reserve the right to ship using a
different method than the one selected if the package arrives within estimated
date of delivery without notice or refund.
Q: Can I cancel or make a change to the order once it is
A: No, once your order is placed, we send it to
the engravers/processing. While a request can be made and every effort to
correct it made, we may not catch it in time before the order is engraved or
shipped. It is important for you to double check your shipping address and
engraving instructions as we copy and paste the instructions. In this way, we
ensure there isn’t a typo on our part.